Navigating Challenges
Clear guidance for dispute resolution and when to seek expert help
When You Can't Agree: The Civil Resolution Tribunal (CRT)
The CRT is B.C.'s accessible, online tribunal designed as the mandatory first step for resolving most strata disputes, offering a more affordable and less formal alternative to traditional court systems.
What the CRT Handles
The Four-Stage CRT Process
Apply Online
Use the Solution Explorer to start your application and understand your options.
Negotiate
Work directly with the other party to try to reach a mutual agreement.
Facilitation
A CRT case manager helps guide discussions between the parties.
Decision
If no agreement is reached, a tribunal member makes a final, binding decision.
Getting Started with the CRT
The CRT is designed to be user-friendly and accessible. Most people can navigate the process without a lawyer, though legal advice is always an option.
Access the CRTWhen to Get Expert Help: Legal & Regulatory Resources
⚖️ Legal Resources
CLE BC Strata Property Practice Manual
This is not a book for owners to read themselves, but rather the definitive legal guide that specialized strata lawyers in B.C. rely on. This establishes the complexity of strata law and highlights the importance of hiring a lawyer who specializes in this field for serious legal matters.
- Drafting or amending complex bylaws
- Handling serious disputes or litigation
- Major governance or compliance issues
- Contract disputes with service providers
📜 Regulatory Bodies
BC Financial Services Authority (BCFSA)
The government Crown agency responsible for licensing and regulating professionals in the real estate sector, including licensed strata property managers.
If you have a serious concern about the professional conduct, ethics, or licensing of your strata manager or management company.
Insurance Council of BC
The regulatory body that licenses and oversees the conduct of insurance agents, salespersons, and agencies in the province.
If you have a complaint about the professional conduct of the insurance agent or agency that sold your strata its policy. Note: They do not regulate insurance companies or handle rate/claims disputes.
Prevention is the Best Medicine
The best way to handle challenges is to prevent them from occurring in the first place.
Clear Communication
Regular, transparent communication with all owners helps prevent misunderstandings and builds trust within the community.
Well-Defined Bylaws
Clear, comprehensive bylaws that are regularly reviewed and updated help prevent disputes before they start.
Ongoing Education
Council members and owners who stay informed about their rights and responsibilities make better decisions and avoid problems.
Professional Guidance
Working with qualified professionals and staying connected with owner associations provides ongoing support and expertise.
Quick Reference: When to Call Whom
Civil Resolution Tribunal
Bylaw violations, fee disputes, nuisance issues
File with CRTBCFSA or Insurance Council
Manager conduct, insurance agent problems
Find ContactsSpecialized Strata Lawyer
Major legal issues, complex disputes, bylaw drafting
Find Legal Help